Question 1

Do I need a new phone number?

Accepted Answer

No. You keep the number already printed on your board, your business cards, and your Google listing. You dial one short code that forwards only the calls you don't pick up. Callers notice nothing different.

Question 2

What if the caller wants a real person?

Accepted Answer

Seva transfers to your staff or mobile whenever the caller asks, or whenever the question is outside what it was configured with. It never pretends to be a human.

Question 3

How does it handle Indian languages mixed with English?

Accepted Answer

The way your customers actually speak. Someone can start in Tamil or Hindi, drop in English words for 'appointment' or 'pricing', and Seva follows without asking them to repeat.

Question 4

What happens to the information from the call?

Accepted Answer

A WhatsApp summary reaches you seconds after the caller hangs up — name, number, what they want, and when they want it. Appointments go straight into your calendar.

Question 5

Can I turn it off anytime?

Accepted Answer

Dial the cancel code. Forwarding stops immediately. There is no contract holding you and you can cancel your subscription anytime.